Billing Shipping and Returns - Mountain Sky Soap

Billing, Shipping and Returns

Billing, Shipping and Returns QUESTIONS

WHAT CURRENCY WILL I BE CHARGED IN?

All purchases are charged in Canadian dollars since we are based in Canada. If you’re outside of Canada, your credit card company will apply the current exchange rate to convert the amount into your local currency during payment processing.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept all major credit cards, including MasterCard, Visa, and American Express. Additionally, we offer secure payment options through Stripe for your convenience.

DO YOU OFFER FREE SHIPPING?

Yes, we provide free shipping on orders over $125 CAD to Canada. It’s our way of saying thank you for shopping with us! There is no free shipping to the US at this time.

DO YOU SHIP OUTSIDE OF CANADA?

Yes, we ship to the USA as well. You can view our shipping information here.

DO YOU SHIP TO PO BOXES?

If you’re shipping to a PO Box in Canada, please select the Canada Post option at checkout. Unfortunately, we are unable to ship to PO Boxes in the US at this time.

HOW LONG DOES IT TAKE TO SHIP MY ORDER?

Online orders may take 1 to 4 business days to process before it is shipped.

MY PACKAGE IS MARKED AS LOST, OR IT HAS ARRIVED DAMAGED. WHAT CAN I DO?

Lost: Shipping carriers may mark an item as delivered before it arrives. Please wait 48 hours to see if it arrives. If it is still missing, please get in touch with us.

Damaged: We’re sorry to hear your parcel didn’t arrive safely! Please contact us with photos of how your parcel arrived and we’ll be happy to assist you.

WHAT IS YOUR RETURN OR EXCHANGE POLICY?

Due to the personal nature of our products, all sales are final and products cannot be returned. Should your online order arrive damaged, we offer a 14-day credit/exchange for all Mountain Sky products from the date the order was received. Please contact us here.

We do not offer credits or exchanges for gift cards.

If you have purchased a Mountain Sky product in a store, please return it to the store. Refunds/exchanges at stores are dependent on the store return policy.

HOW LONG DOES IT TAKE TO GET A REFUND?

If we have offered you a refund, it will be submitted immediately to the payment service used. However, keep in mind that the refunded amount may take a few more days, depending on your bank. Processing times may vary.

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